What I didn’t need to worry about

Last Saturday morning I had the chance to give the opening keynote address at Unite for Sight’s Global Health and Innovation Conference at Yale University.  The energy in this conference is just amazing, and my hat goes off to Jennifer Staple-Clark and her team who pull off a 2,000+ person conference every year with a full-time staff of just three people (that’s right, three).

The fun part for me was that nearly every part of my talk came from ideas I had developed on this blog.  The talk focused on innovation, where it comes from, and how to design and organize around it – with a particular focus on the structural elements in the nonprofit sector that orient us to extremely long cycle times and a massive “build” phase in the buld-measure-learn cycle.

Put another way, the focal point of the talk was the lean nonprofit, with context provided by the observation that my toothbrush was good enough and by the notion of the adjacent possible, themes I’ve explored in-depth in posts on this blog.

This served as an important reminder that one of the great benefits of blogging is the practice of taking ideas further and deeper, forcing me to mine my understanding of concepts that are influencing my thinking and to take the extra step of relating these ideas to my own work.  I literally don’t know where the ideas would come from if not for the discipline of writing this blog.

So thank you for showing up to read every day.  I couldn’t do it without you.

The one thing I shouldn’t have spent any energy on (though I certainly did): the size of the crowd.  The notion of speaking in front of a full house at New Haven’s Shubert Theater created a mantra of “2,000 people!” that I couldn’t keep from running through my head in the lead-up to my talk.  Of course the reality is that whether it’s 50 people or 2,000, it’s still my job to stand up there and share what I’m going to share, tell the stories I’m going to tell  – the size of the audience makes no difference whatsoever. (In fact, with the lighting I could barely see past the third row, so it’s as if the audience wasn’t even there in the first place.)

Just a lesson in how the mind tricks us into focusing attention on all the wrong stuff sometimes, especially when something is brand new and when fear seems like an appropriate response.

It never is.

Joy is

Watching an idea grow, seeing someone else take it places you didn’t know it could go.

I’ve already shared the wonderful Jubilee Project video for Generosity Day, which magically captured how Generosity Day is fundamentally about reconnecting to love and genuine human connection – on Valentine’s Day and every other day.  I watched it again last night after the dust had settled and I like it more each time I watch it.

But I never would have imagined anyone passing out croissants in the streets of London.  I never would have imagined someone sharing, so openly and honestly, the actual struggle of giving away 10 Starbucks gift cards.   I never would have imagined someone telling a woman in her 80s how beautiful she is, and making that woman cry.

I’m thankful for all the stories I’ve heard, and I know they are just a fraction of the stories there are to tell thanks to the work we did together to spread this idea and to challenge ourselves and our own perceived boundaries and limitations.

Let’s keep pushing (and pass the croissants!).

What you create with a generous act

John Tierney wrote a smart piece in the Sunday New York Times about the salubrious effects of gratitude. He write, “Cultivating an ‘attitude of gratitude’ has been linked to better health, sounder sleep, less anxiety and depression, higher long-term satisfaction with life and kinder behavior toward others, including romantic partners.”

The far-reaching effects of gratitude make it sound like a wonder-pill that could be sold on QVC: “THIS simple book will describe the AMAZINGLY EASY STEPS that will help you sleep better, feel less anxious, will lower your blood pressure AND help your marriage!!”  I’m sure the first 1,000 of those would sell out in minutes.

On a more serious note, what I found intriguing was the omnidirectional impacts of gratitude: something as simple as keeping a gratitude journal (listing five things you’re grateful for, one sentence each) made people more optimistic and happier, and they “reported fewer physical problems and spent more time working out” (wow);  students who had been given help fixing a broken computer were more likely to volunteer to help a complete stranger with a task; writing an essay about gratitude made students less likely to retaliate when they received criticism.

This harkens back to the circular – as opposed to reciprocal – culture of gift-giving.  As Lewis Hyde explains in The Gift, there is strong cultural norm in many traditional societies in favor of gifts flowing in a circle.  In the Kula ceremonial exchange of the Massim people of Papua New Guinea, for example, “male” red shell necklaces worn by women move clockwise around the islands of New Guinea, and “female” armshells worn by men move counterclockwise around the island (sometimes traveling hundreds of miles before complete the circle).  Since you never give to a person who has given to you, and vice-versa, the notion of group membership is reinforced and the undertow of reciprocal obligation is kept at bay (e.g. “I’ll buy a table at your benefit dinner if you buy one at mine.”)

With this perspective, we can deepen our understanding of what happens when one engages in an act of generosity.  In the narrowest sense, someone is helped.  Broadening a little, the giver, especially if she is conscious of and reflective about her actions, will, over time, be transformed through the repeated act of giving.  Most interesting – seen through the prism of the research on gratitude – engaging in a generous act creates a chain reaction of ongoing good action and good feeling: another generous act done by the person to whom you were generous; an increase in well-being; less likelihood of retaliation when that person is wronged…and on and on we go.

This is what’s really going on when we act generously.  The person to whom we are being generous, whoever she is, is not some sort of passive, faceless “recipient,” and the power of that generous act does not dead-end with the her.  It ripples out.  It spreads into her lives and into the lives of others.

And so what we know intuitively is supported by the research: if we can get a big enough number of people to make generosity integral to how they move through the world, the shift that begins with them will multiply.

Happy Thanksgiving.

So and so, such and such

This is how it usually goes.

The pitch:

Dear So and So,

I’ve been working incredibly hard on _____ and I think we are at the cusp of a breakthrough.  My new venture is going to __________ and __________ and _______ in way that would transform ________ and enable ________ in a spectacular fashion.  It would mean so much to me if you would ________ and ___________ and ________, and also, if you could, please could you introduce me to ________ and _______ as well.

(etc.)

The reply:

Dear Such and Such,

Great to hear from you. Exciting work that you’re doing.  I think I can help with _________ and _________.  And you might consider reading _______, going to _______, talking to ______.

(etc.)

The thanks:

So and so, thanks a lot.  Will do.

–          Such and such.

Which is to say, we throw our whole mind, body and soul into the big pitch, into getting attention, into demanding what WE want, and then we throw it all away without expressing thanks and appreciation with the same amount of energy.  It’s not even 80/20 most of the time, it’s 90/10 or worse.

This isn’t just about crazy cold calls/emails out of the blue.  Time and time again, we under-invest in thanks and appreciation, forgetting that this relationship business isn’t a one-shot deal.  Not even close.

We have to be tough on ourselves and really ask whether we’re putting our needs ahead of our customers’ needs.  It’s so easy to do, and it is such a fatal mistake.

Moms matter

Happy (almost) Mothers Day!  (If you haven’t got your plans in place to celebrate Mom, you’d better get moving.  And sharing this video with your mom will be a great way to start.)

Search for the Obvious, a microsite run by Acumen (where I work) has just announced the winner of its latest challenge: Moms MatterThis is the winning video, and I challenge you to watch without shedding a tear and without instantly forwarding it on to mom.

The great news is that it’s going be featured on the YouTube homepage for Mother’s Day, so it’s pretty much guaranteed to be seen a million times.  (All the more reason to watch it now, first.  If it’s not showing up in your RSS reader click here.)

The Moms Matter challenge had winners in five categories:

–          Best Video: A World Without Moms

–          Best Tweets: #1, #2, and #3

–          Best Print Ad: Mothers Shape Identity

–          Best Essay: Putting Ourselves in the Problem: Thoughts from Ghana

–          Best Guerrilla Marketing Idea: Strollers

I’m awed by the quality of work this community produces, humbled by the grace and skill with which James Wu curates Search for the Obvious, and also thankful for my own mom and all the moms out there who make life make sense for all of us.

To quote the winning Tweet by @JasonBurke524: More than 1,000 mothers each day give their life while giving life.  8/10 deaths could be easily prevented.  http://j.mp/savemoms Pls RT!

Reminders

You’ll notice things have been quiet on this blog for a little while, which almost never happens.  I took a week off at the end of the year and decided I really needed to be off – offline, off work, off blogging.

Walking to work on Tuesday, I was stuck in that slow transition back, trying to get the gears turning again – I could practically hear them moaning, I could feel the need to stoke the fires of motivation.

And then.

Two hours later I got a real scare that sent me into a tailspin.  Thankfully, the ground is mostly back under my feet again – at least it seems to be.

It was amazing in those first few hours how desperately I longed for – ached for – the chance to have mundane worries, anxieties, and fears; the chance to have all the important things in life be in place.

Two friends sent me notes with words of strength, reminders of the beauty in the world, the reality of hardship, the wisdom of ancient words. Whatever your faith, whatever your beliefs, there is a power in these words.

Morning Poem, by Mary Oliver

Every morning
the world
is created.
Under the orange

sticks of the sun
the heaped
ashes of the night
turn into leaves again

and fasten themselves to the high branches —
and the ponds appear
like black cloth
on which are painted islands

of summer lilies.
If it is your nature
to be happy
you will swim away along the soft trails

for hours, your imagination
alighting everywhere.
And if your spirit
carries within it

the thorn
that is heavier than lead —
if it’s all you can do
to keep on trudging —

there is still
somewhere deep within you
a beast shouting that the earth
is exactly what it wanted —

each pond with its blazing lilies
is a prayer heard and answered
lavishly,
every morning,

whether or not
you have ever dared to be happy,
whether or not
you have ever dared to pray.

Mi Sheberach
May the One who blessed our ancestors, Sarah and Abraham, Rebecca and Isaac, Leah, Rachel and Jacob bless (insert name here) along with all of the ill among us.

Grant insight to those who bring healing, courage and faith to those who are sick, love and strength to us and to all who love them. God, let your spirit rest upon all who are ill and comfort them.

May they and we soon know a time of complete healing, a healing of the body and a healing of the spirit and let us say: Amen.

One thing

Most of the time when you send an email, that’s how many things you can get someone to do – if you’re lucky – so that’s all you should ask for.

One things are:

  • Watch this video
  • Read the attachment
  • Come to this event
  • Can you answer this question?
  • Can we meet?
  • Thank you

One things aren’t:

  • Can you give me some advice and can we meet?
  • Here’s an update and also would you read the attached
  • Thank you and could you do this other thing?

When you ask for two things, at best you’ll get one of them, and there’s the risk (thank you + would you please…) that by combining two you end up with none.

Thankful

To my kids for their wide-eyed, wide-grinned, bright-eyed, PJ-clad good morning smiles.

To the internet for telling me how to keep the iPhone from skipping songs when I run or walk – something that had been bugging me for ages.

To my wife for making playlists with upbeat top 40 I’d never listen to otherwise – getting me up the hill fleet-footed

To these crazy Vibram shoes for letting me run again and to Christopher McDougall for teaching me that I (and you) were born to run


To my body, and my left knee in particular, for (mostly) putting up with my crazy schemes.

To holidays that bring families together, even if it seems awkward and sometimes painful – in this day and age, if not for this, when would we reinforce these connections?

To all of you for reading and for keeping the bar high

It’s a good day to give thanks. Try it. You’ll like it.

Hunt for thank you opportunities

Ari reminded me of a study I’d heard about but forgotten.  Donors to nonprofits were divided into three groups:

  1. A group that was called and personally thanked
  2. A group that was called and personally thanked and invited to a subsequent event
  3. A control group

The not-surprising finding is that the first group was more likely to give in the future than the third group.  The surprising finding is that the second group (“thank you” + “would you do this other thing”) was LESS likely to give again than either group 1 or group 3.

Here’s another way to summarize these findings: people are really good at smelling a rat.  We know when you’re faking, know when the “thank you” (or, as Ari prefers and I agree, “I’m grateful”) is pro forma so you can get on to the real reason you called.

This is why I hate newsletters that sounds like boring impersonal newsletters, why form thank you notes that are for anything other than tax purposes are a no-no, and why it’s a mistake to take any shortcuts at all when thanking people (meaning: if you can choose between thanking 10 people personally and 40 en mass using some clever Outlook email trick, do the 10 real ones).

It’s also why I’m going to search even harder for opportunities to tell the people to whom I’m grateful that I’m grateful, and I’m going to fight the temptation to say “thank you AND….” with all my might.

For you, for me

For some folks, the fact that I blog is a semi-mysterious black box of cool, kind of like talking with a great English accent (if I had one). It is something people kinda sorta want to do before they talk themselves off the ledge instead of leaping.

When they ask me about it, here’s what I say: that I had no idea what I was getting into when I started; that it’s been harder and better than I expected; that I learn from every post that I write and from the things I hear back from folks; and that I’m absolutely positively sure that I would stop doing it if I didn’t have lots readers out there reading.

There are tons of great external things that come from blogging but what I get from it each and every day – even (especially?) on the days it’s hard – is already plenty of payback.

Each person reading is part of what makes this possible, part of what allows me to bring something into your day and mine.

So thank you, because I write for you but I also write for me.

And, with that in mind, what about you? Why not make today the day you leap into that thing you’ve been thinking about doing? Why not get up and spread the word about something that you love?

Whatever it is you’re thinking of doing, do it already.