Insight as a spectator sport

I recently reread Daniel Goleman’s 1998 Harvard Business Review article on emotional intelligence .  Goleman’s research showed that as individuals get more senior in organizations, differentials in performance are a function not of intellect and technical skills but of emotional intelligence.

When I compared star performers with average ones in senior leadership positions, nearly 90% of the difference in profiles was attributable to emotional intelligence factors rather than cognitive abilities.

Emotion intelligence, in Goleman’s definition, is comprised of:

Self-Awareness: the ability to recognize and understand your moods, emotions, and drives, as well as their effect on others

Self-Regulation: the ability to control, or redirect, disruptive impulses and moods; the propensity to suspend judgment – to think before acting

Motivation: a passion to work for reasons that go beyond money or status; a propensity to pursue goals with energy and persistence

Empathy: the ability to understand the emotional makeup of other people; skill in treating people according to their emotional reactions

Social Skill: proficiency in managing relationships and building networks; an ability to find common ground and build rapport.

So what do I do when you come across something like this – a potentially powerful insight that turns your current thinking on its head?  Do I totally revamp my hiring process?  Do I do nothing?  Or do I tinker around the edges?

As someone who’s constantly on the lookout for these sorts of insights, I know I don’t adopt every great new idea I come across.  Sometimes that’s because I don’t fully believe in an idea, but often it’s because I don’t have the guts (or the willingness to take the social risk) to try it (e.g. conduct all meetings standing up).

There are four possible orientations to great ideas.

  1. Never find them in the first place (don’t read the books, the blogs, watch the TED talks, etc.)
  2. Consume them and ignore them
  3. Consume them and incorporate them a bit around the edges
  4. Embrace them, test them out, and be willing to incorporate them if they work for you

While option 1 (living heads down, actively hiding from all the amazing ideas that are spreading) is the most obvious thing to avoid, it’s options 2 and 3 that are more subtle and just as troublesome.  You come across something great, but you don’t actually do anything to make it yours.

As in, “That sounds great, but we can’t really do it that way because….” or, worse, “Well sure that might work for her but that would never work for us because…”

The moment we have a bias towards action, we read/act differently.  We’re no longer couch potatoes, waiting to be entertained, we’re active learners leaning forward, taking notes in the margins, sharing the bits we like the best, starting discussion groups, having five other people read the same book so all of us can test out new ideas together.

We come across too many great ideas to allow insight to be a spectator sport.

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p.s. Viewed through this lens, we understand a TED talk (or a TED book), a Domino book, a great manifesto or a focused, passionate blog differently.  They are optimized for idea transmission and action.  A 250 page book may be what it takes to wring every last drop out of an idea, but the 80 page version probably gives the reader enough to act on.

Most of the time

You can’t make people care.

You can make people act.

How does knowing this change what you say and do?

The deadline opportunity

Deadlines force focus, can create superhuman results, can help people who have been dithering decide to act.

They are, in short, incredible opportunities.

Your leadership challenge is to see deadlines coming and plan for them appropriately, get the groundwork and underpinnings and infrastructure in place well in advance so that you can use them to your and your customers’ advantage.

So, for example, since you know deadlines are going to help you close a sale, you work backwards from the deadline, you have all your prep work in place, and then you make the deadline part of the pitch long before it arrives.  This way you use the deadline to your and your client’s advantage, to help them move from good intention to action.

A good deadline is a terrible thing to waste.

Action is

Action is staking a claim to something.

Action is a means of taking ownership.

When you move first (on a project, on an idea) you mark a territory as yours.

You require others to say “hey wait a minute, we were going to….”

Maybe they were going to, but you did first.

Rebooting Valentine’s Day

I want all my readers to hear first.  This Monday, Valentine’s Day, is going to be rebooted as Generosity Day: one day of sharing love with everyone, of being generous to everyone, to see how it feels and to practice saying “Yes.”  Let’s make the day about love, action and human connection – because we can do better than smarmy greeting cards, overpriced roses, and stressed-out couples trying to create romantic meals on the fly.

I’ll share more on Monday morning (Valentine’s Day), but wanted to let my readers know today that I’m reaching out to a bunch of great bloggers who I respect to spread the word.  Would love your help in doing the same.

On the day of, we’ll be using the hashtag #generosityday to share what people are doing.  The goal is to spend Valentine’s Day being more generous, giving more money, sharing of yourself, being of service.  All acts of generosity, small and big alike, count.  But you have to say YES to everything that’s asked of you, all day long! It’s about creating more generosity in the world, and becoming a more open person along the way.

BACKGROUND: Longtime readers will remember my Generosity Experiment (here’s the blog post or, if you prefer, here’s the video).  My experiment lasted a month, and I found it transformative.  I bet you’ll love doing this for a day.

Examples of great things to do on #generosityday:

  • Give money to….a street musician, a homeless person, your favorite charity
  • Take old clothes from your closet and give them to goodwill
  • Leave a $5 tip for a $2 coffee
  • Introduce yourself to someone you see every day but have never said hello to
  • Bring in lunch for your co-workers
  • Give someone a compliment

If you like this idea, please:

  1. Between now and Monday, tell people (Facebook, Twitter, etc.) that you’re committing to a day of generosity this Valentine’s Day.  Committing in advance will help you follow through. (Sample Facebook/Twitter status update that you can post BEFORE MONDAY:  “I’m in!  Let’s reboot Valentine’s Day as #generosityday on Monday http://bit.ly/fJASGV”)
  2. Add to the list (above) of suggested generous actions by commenting on this post or contacting me directly.
  3. Share the idea with other bloggers and friends by emailing them the link to this page (http://bit.ly/fJASGV)

This could be big – but I’ll need your help to make it happen!

Act on your gut

By now we know about the power of first impressions (thanks to Malcolm Gladwell’s Blink, among others).  We form impressions very quickly (in seconds) and often those impressions have strong predictive power.

But the expression “go with your gut” sells this idea short – it implies your gut instead of your analytical mind…like your innards have some perceptive power that’s not possessed between your ears.

It’s not about choose which part of your body to listen to, it’s about acting on what you know is true, but that you’re afraid to do.  For instance:

“I’m not crazy about what’s being proposed here, but I’ll let it kick around for a while instead of speaking up.”

“I don’t feel excited about hiring this person, but her qualifications are great, let’s push her on to the next round.”

“It feels like we’re moving too slowly here, but that’s what’s in our strategic plan.”

“The last thing we need is another policy, but I guess it’s the prudent thing to do.”

As Mike Karnjanaprakorn wrote about yesterday, one of the three (only three!) things the Head of Product at a company has to do to be successful is to say “no” to 99% of feature ideas so she can get things done and ship quickly.  I doubt that the people who are best at this know more than everyone else (about which features to say “no” to), but I’m sure they act more on what they’re thinking and are great at sticking to their guns, even when there’s tons of pressure to cave.

You gut and your head know what you need to do; the discipline is in learning to act on that feeling time and again to test what you secretly suspect…which is that that small voice inside your head (or gut) is right.

The power of combinatory skills

Last Monday night, if you happened to be one of the 2,000+ people at Carnegie Hall, you were lucky enough to hear a powerful, arresting performance of Beethoven’s 9th Symphony played, perhaps for the first and last time in history, with images of victims of Pakistan’s floods illuminating the hall.  The concert was a benefit for Acumen Fund, but more than that, it was a powerful statement of the role we all have in rebuilding in the face of tragedy and destruction, and of how different worlds (classical music and Acumen Fund; an Indian conductor putting on a concert for Pakistan; Carnegie Hall and the Punjab) can come together.

George Mathew conducted that beautiful music and made the concert happen.

It’s the “making the concert happen” part that represents the future.  What makes George unique is the combinatory skills he possesses – he’s not just a trained classical musician capable of leading one of the most outstanding collections of musicians to grace the Carnegie Hall stage (though that’s a great start).  George had the vision, the gumption, the persuasive capacity, and the sheer doggedness to make this vision happen.  No one asked George to do it.  No one gave him permission. No one asked if he was qualified.

In the old days, the way forward for a classical musician (or a writer, or someone playing in a band, or starting a nonprofit or even writing cartoons) was: get as good as you possibly could at your craft and hope to win the ticket to the big time, conferred by some arbiter of taste and access.  If you’re a classical musician, you’d win the Tchaikovsky competition.  If you’re a writer, Random House would pick up your book AND decide to promote it.  In cartooning, you’d make the funny pages and be syndicated nationally.

What’s changed?

Two things:

  1. The industries into which you’re selling have transformed radically, so the power of the gatekeepers has plummeted.  Book publishing is gasping for air, the funny pages are disappearing, classical music (I hate to say) was never all that popular to begin with, and nonprofits still typically underperform, undergrow, underdream.
  2. It’s easier than ever for one committed person to pull people together, build a loyal following, to make their voice heard and sell direct.

But though the old way of doing things is on the way out, we manage to persuade ourselves that the folks who have crossed this chasm are individually exceptional – which is another way of saying “I’m not them, I don’t possess their talents, so their lessons don’t apply to me.”

So we pretend that:

  • Scott Harrison, the founder and CEO of charity:water, has such a unique story (party animal turns do-gooder) that we could never learn the lessons he has to teach.
  • No one could ever be as self-promotional as Tim Ferris, or assemble such an outrageous collection of goodies to make his book sell ($4,000,000 in prize giveaways to sell advance copies of the 4-Hour Body), so there’s little to be learned from the fact that The Four Hour Body rocketed its way to the top of the NY Times best-seller list.
  • Classical musicians are supposed to stick to the music, they don’t create magical experiences like the one George Mathew put together last week.
  • Most cartoonists don’t have MBA’s from Harvard Business School, so they’ll never have the unique collection of talents that Tom Fishburne does over at the Marketoonist.
  • And of course no other authors can really build audience like Seth Godin can…never mind what Chris Guillebeau has done over at the Art of Non-Conformity
  • And, for that matter, fundraisers are just fundraisers – they don’t have anything worth saying about emerging sectors and the role of philanthropy and markets in solving intractable problems….but of course we do.

How many more examples do we need before we understand that this is what the future looks like, and that  it’s here NOW?   How long until we recognize that the heyday of getting picked out of the pile and being catapulted to the cover of Time magazine isn’t coming back – and by the way the chances of that happening were so infinitesimally small that it was a bad deal anyway.  How long until we see that the people defending the old way of doing things are probably those who benefited from it the most, and that while we’re listening to that siren song, someone is out there doing the hard work of building audience, connecting people, sharing their art, and not shying away from the whole craft that the world is demanding of them.

(And, by the way, as Jeff reminded me, you don’t have to DO this all by yourself – teams work too, often better than a solo rockstar.)

Pretending now hasn’t arrived is just burying your head in the sand.  Saying the only thing you know how to do is to work on your craft (narrowly defined), and then bemoaning that you haven’t been discovered…that’s just hiding.

There’s nothing keeping you from embracing today today, from jumping in now, because so many people are still going to want to hide, and if you start building now, I promise you’ll get there.

Scarcity, urgency, and a sense of accomplishment

Here’s how a great bebopper on the subway was selling his CDs.

“We started today with 100 CDs and we’ve sold 48… we’ve got 52 to go.  They’re only $5 each.  If you stand up and buy one you’ll create a cascade of other buyers!”

Nice.

Let’s parse that pitch:

–          “We started today with 100 CDs and we’ve sold 48:” these things are good and they’re selling fast.  Other people have decided that they’re good already.  You’re joining that crowd when you buy one.

–          “, and we have 52 to go….” we’re getting towards the finish line, and you can help us….

–          “If you stand up and buy one you’ll create a cascade of other buyers!” your actions are bigger than just you.  A lot more is going on here than you giving us $5 and us giving you a CD.

Without a doubt, it’s almost always better to create scarcity, a sense of urgency (a deadline) and a feeling of accomplishment on the part of your buyer (donor).

And no, it doesn’t always have to be “act fast time’s running out” (though that’s usually a good thing…but then again it’s not true each and every time).  But there’s a lot more you can do than describe just the thing that you’re selling and how much you’re selling it for.

Help people understand that you have a limited number of seats (scarcity), where the finish line is how they’re helping you get there (urgency), and how their actions can and will influence others for great impact (sense of accomplishment).  And then take the concrete steps that allow you to keep each of these promises that you’re making.

Your reputation

Your reputation has a center of gravity, inertia, and momentum.

The center of gravity is the expectation people have about how to judge you, and how to judge what you just did or didn’t do, based on their past experiences with you.  It pulls perception of each new thing you do towards that center.

Momentum is the tendency of your reputation to build in the same direction – whatever direction that is – for two reasons.  First, because people want to affirm their biases, so they look for supporting data.  Second because consistently acting in a certain way makes it more likely that you’ll consistently act in a certain way.  (Want to be happier?  Smile more.)

Inertia is the resistance to changes in your reputation, the challenge we all face in redirecting the path of our reputation and, naturally, our own perceptions of ourselves.

One thing

Most of the time when you send an email, that’s how many things you can get someone to do – if you’re lucky – so that’s all you should ask for.

One things are:

  • Watch this video
  • Read the attachment
  • Come to this event
  • Can you answer this question?
  • Can we meet?
  • Thank you

One things aren’t:

  • Can you give me some advice and can we meet?
  • Here’s an update and also would you read the attached
  • Thank you and could you do this other thing?

When you ask for two things, at best you’ll get one of them, and there’s the risk (thank you + would you please…) that by combining two you end up with none.