Accompaniment

I got to spend the afternoon cooking with one of my daughters. We were making quinoa latkes, a recipe I highly recommend (even if you’re neither a vegetarian nor making piles of latkes for Hanukkah.) They’re delicious and, except for the bit where you cook them in oil, extremely healthy—they’re made with sweet potatoes, kale, quinoa, ginger, panko and eggs.

My daughter is a great baker and a good cook, so she’s comfortable in the kitchen. That said, even though she wanted to be in charge of making the quinoa latkes, she needed help, from time to time, in the form of accompaniment.

Accompaniment, when done successfully, allows someone to succeed at a new, stretch assignment while feeling supported along the way.

In this case, my daughter understood and could follow and execute the recipe. But there were a few steps that stumped her: How much should the boiling water bubble before turning down the flame on the quinoa? Do you use a peeler and grater on fresh ginger? How soft, exactly, do the sweet potatoes need to be?

Each of these questions was a quick, easy answer, small enough that they required very little from me, but important enough that without them she could have gotten stuck.

While she was cooking, I busied myself with other kitchen tasks: peeling and chopping up a big butternut squash and cutting up a pile of Brussel Sprouts for later. This was a good choice, because it kept me nearby—not pulled into another task—while also reminding me to resist my natural tendency to help a little too much (also known as “taking over”).

The latkes were great, and the lesson on accompaniment is one I’ll take forward into 2020.

When we accompany successfully we inhabit the essential space between giving too much freedom (“here’s what you need to get done, here’s how I’d like to you to do it, let me know if you need anything”) and too much direction (micromanagement). This allows the person you’re supporting to stay in the driver’s seat, even in the face of challenges, and to feel supported in overcoming these challenges without giving up control and agency. At its best, successful accompaniment begets pride in accomplishment, an increase in trust, and more confidence for the next task.

Of course, pulling this off when standing next to a family member, together in the kitchen on a relaxed holiday afternoon, isn’t too hard. Finding this balance—of staying present, available, and quick to help—in the midst of the push and pull of our busy days and jobs is harder.

The two must-haves are staying aware and being highly available and communicative.

  1. Staying aware: find a way to continually track, in a light-touch way, the progress of the person you’re supporting, so you always know whether things are on or off track and can be ready to help.
  2. Being highly available and communicative: it’s your job to demonstrate that the door is wide open and that, even though you’re not involved every step of the way, you are present and available. Being there to jump in quickly to solve a problem, and then pulling back again to give back the reins, is a great way to ensure that someone feels supported and still in control.

One final note: I want to thank all of you for accompanying me throughout 2019. I hope you’ve found this year’s posts useful, and that they’ve supported you in the important work that you do. I wish you all a happy, healthy 2020.

Snapshots

We’ve all had powerful moments when the right person says the right thing to us in the right way at the right time.

Often, these moments will fade for them…just another day and another conversation.

But they stay with us for ages.

It’s because of who they are, the relationship we’ve built with them, the fact that it’s them saying the one thing we need to hear right now, allowing us to believe that we can take our next big step.

We carry these moments in our back pockets where, like photographs, they get worn and a bit faded. In times of doubt and uncertainty, we pull them out, gaze at them, and take comfort.

“This person, who really and truly knows me, said this thing. Maybe it’s true.”

There are many reasons we keep showing up for our colleagues and friends, reasons we continue to be present and why we endeavor, each day, to fully see one another. One reason is for the privilege of saying those right words at a Polaroid moment, to give the gift of hard-earned belief and trust to someone who can do great things.

If you’re carrying around one of these snapshots, today might be a good day to thank the person who gave it to you.