Category: Linchpin

Fill in the Blanks

~ Sasha ~ Leave a comment

Any job worth having has blanks. Lots of them.

There may be a set of steps to follow, a standard that’s been written out, a sequence that’s been proven to work.

But life, and people, are far too complex to fit neatly inside the rubric.

Surprises happen.

Someone goes on holiday, and you need to sub in.

An assumption got made in step 3 and that led to a seemingly-right-but-wrong decision in step 6 and, all of a sudden, we’re in step 8 and we need to decide what to do.

That’s a blank.

 

What Do You Do With a Blank?

The question is: what are we going to do with it? And, more broadly, what is our team going to do with it?

Because blanks appear all the time.

We can’t plan our way around them.

We can’t write a script to deal with all of them.

We can’t wish them away.

A starting point is our organizational values—real ones, that are reinforced every day in both actions and communication, that reinforce the right action. They say,

“Here are the principles and priorities we live by. When all else fails [read: when you come across a blank] behave in this way.”

But, even with great values in place—values that are reinforced regularly and are tangible enough to guide action—they will be insufficient if the people being asked to implement don’t care.

Because when you find yourself saying, “This is a situation I’ve never encountered before. What am I going to do?” you are encountering a situation that requires emotional effort, and emotional effort is neither cheap nor easy.

Every blank is defined by uncertainty, the chance that we might get this wrong. That translates to exposure. And, when faced with exposure, a person who doesn’t care much is more likley to hide or turn their heads the other way. This ultimately leaves the blank as a blank, but it feels safer.

 

Why does caring make all the difference?

Partially because you’ll try harder: you’ll be willing to put in that emotional effort despite the uncertainty and fear.

More because people around you will see you trying harder, and they will be more inclined to pitch in.

And, last but not least, because whoever you are trying to make happy—the person on whose behalf you are filling in this blank— will see how much you care. They will respect that intention and effort even if the outcome isn’t perfect.

This means we’re left with three questions:

  1. Do I understand that the most important parts of my jobs are the ones where I come across a ‘blank’?
  2. Has my organization articulated, and do we daily reinforce, an orientation that will support the best kind of actions we are going to take in these situations?
  3. How do we create and scale ‘giving a damn’ across multiple people in multiple places over long(er) periods of time?

The last one is, in my opinion, the real secret. Because even great values reinforced regularly mean nothing if they land on indifferent ears.

That means that, if you are part of an organization that faces a lots of blanks (and you do), the first question to answer is:

How do I make sure that everyone else cares as much as I do?

 

The F Chord Opportunity

~ Sasha ~ 1 Comment

I’ve been working on playing guitar for about a year.

It is, mostly, harder than I’d expected—given my lifelong experience as a musician—but also extremely enjoyable. Moments of playing a truly beautiful, soulful tune, or of getting my girls to sing while I play, are nothing short of transcendent.

One of the challenges every beginner guitar player will face is learning to play an F chord.

The F chord – image from https://notesonaguitar.com/how-to-play-an-f-chord/

To play it properly, you need to curl and press down firmly with your middle, ring and pinky fingers, and, simultaneously, press down three other strings with your second finger.

Getting it to sound like anything other than a buzzing mess was, at first, impossible. Playing this F in tempo, as part of a song, still seems ludicrous to me.

Each beginning guitar player must decide how to confront this challenge. The natural thing to do is to avoid it: you can do a lot on the guitar without being able to play this awful chord. You can avoid songs that have it. You can play a ‘mini’ F chord, which is much easier. Never learning the F chord, and all the associated bar chords, seems like a viable path.

And yet, there’s not a single “real” guitar player out there who can’t play an F chord.

So how do we handle this as guitar players and in other part of our lives? How do we approach the skills that we could easily dodge and we think no one would notice—skills that are high leverage specifically because the only way out is through.

Skills like learning how to:

  • Sell
  • Write code
  • Coach
  • Negotiate
  • Give honest, constructive feedback
  • Hear honest, constructive feedback
  • Put yourself on the hook
  • Keep your promises
  • Own your mistakes
  • Make strategic choices with incomplete information
  • Disagree productively
  • Develop resilience around our motivation
  • Influence without authority

F chords are everywhere, they’re just not always easy to see.

It’s Probably Me

~ Sasha ~ 1 Comment

When you see something important that has to be done.

And are wondering: who’s going to step up to do that…?

It seems like a fair question.

After all, there’s someone else who knows better, who has more authority than you, more experience, or is better placed for one of 10 other reasons.

But the fact that you noticed means something: about what you’re able to see (taste), about your orientation (how much you care), and, therefore, about your ability to make that thing happen.

Plus, the act of doing something when it’s not obviously your job makes a positive impact on the culture.

The right answer is nearly never to stay on the sidelines, or to stay within the boundaries of what’s written in your job description.

The person everyone is waiting for is you.

(HT: Sting)

The Expert is Not In

~ Sasha ~ Leave a comment

There is definitely someone out there who knows better.

Someone with more expertise.

More experience.

More know-how.

More perspective and wisdom.

Sadly, she’s not available right now, and won’t be for some time.

We don’t need her, we need you, today.

Your best judgement.

Your informed opinion.

Your willingness to take a position.

Your stance that invites input, conversation, maybe even disagreement.

Your bravery that takes us forward.

No Backstop

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In teams, in organizations, in families, there are certain roles that are played.

“Are played,” which is different from “roles that we play,” because the roles exist independently of their players. They exist to be filled, whether by the person filling them today or by somebody else.

Roles like:

The one played by the person who makes sure we keep moving forward fast enough.

The one played by the person who keeps us safe.

The one played by the person who expressed doubt, asks questions, makes sure we look at things from all angles.

The one played by the person who speaks up.

The one played by the person who lurks on the sidelines.

And the one played by the person who acts as a backstop.

The backstop role is essential: it’s the role of making sure everything is good enough to ship. This isn’t just about dotting i’s and crossing t’s. It’s things like making sure the story hangs together, that it connects to the big picture, that it’s on brand and that whole is more than the sum of the parts.

Sometimes, the person playing the backstop role really does have more experience, context and knowledge than the person who handed her the “almost finished” product. She’s been here before and can see and do things that others cannot.

But, just as often, the backstop person is just playing that role, because somebody’s got to do it and we’ve gotten used to being able to count on her.

While it’s a great relief to be able to rely on that kind of person, it also presents a risk. The risk is getting used to that role being played by someone else. The risk is teaching ourselves that someone else is going to put themselves on the line, to sit in the client’s shoes and always ask “is this good enough to represent us?”

And then, by definition, we’re not on the line, we’re not the arbiter of good enough, we’re not making the tough calls.

Behaving as if it’s OK to fall, because we have a net, is one way to teach ourselves that falling is OK. And then, day by day, almost imperceptibly, we start to become a person who falls.

The solution, of course, is to act as if there’s no backstop, to practice as if there’s no net.

Nets are essential if you’re on a literal high wire. But since, for most of us, our day-to-day work is rarely life or death, we’re much better off acting as if we didn’t have one, so we practice to putting ourselves on the line.

The Paradox of Discipline, and Four Questions to Ask Ourselves

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The more I listen to interviews with great creators, the more they echo the same themes. It goes something like this:

The act of creation is exceptionally hard and painful.

Writing, in particular, is torture.

It’s great to have talent, but without a disciplined process for creation, talent means nothing.

We human beings do everything we can to avoid the hard work of creating our art. To counteract this, we must create rituals and structures that make it impossible for us to hide: time every day in which the only thing we can do is produce. (For example, per Neil Gaiman, “I would go down to my lovely little gazebo at the bottom of the garden, sit down, and I’m absolutely allowed not to do anything. I’m allowed to sit at my desk, I’m allowed to stare out at the world, I’m allowed to do anything I like, as long as it isn’t anything. Not allowed to do a crossword, not allowed to read a book, not allowed to phone a friend, not allowed to make a clay model of something. All I’m allowed to do is absolutely nothing, or write.”)

We must be forgiving with ourselves when we are creating, and brutally tough on ourselves when we are editing and refining.

This isn’t going to be fun. But if we are to do our best work, if we are to give our gifts to the world, we have to be willing to grind out the effort each and every day, no matter how hard it feels and how little we feel like doing it on that particular day.

Now, I believe that these insights apply to everyone, not just to “creative” types. No one said that doing excellent, meaningful work was going to be easy, and I expect that writers and artists are just living the fully-distilled version of creating work that matters.

If these insights are to apply to all of us—and I believe they do—then we have four questions we need to answer honestly:

  1. Am I willing to care, at a personal level, about my work?
  2. Am I willing to take personal, emotional risk to put my best into my work?
  3. Will engaging in this kind of sustained, daily effort help me grow?
  4. Am I going to decide to learn how to put in sustained effort over time?

This framing feels fundamentally different from conversations about “work-life balance” and the perennial elevator small talk of “just three days until the weekend.”

In one view, work is something to be endured and minimized so we can refresh in our free time, and work being hard is an indication of something being wrong.

In another view, work being hard is the necessary precondition for it being meaningful, because there is nothing worth producing that doesn’t require risk and struggle.

While this doesn’t mean that all work we find hard is rewarding, it means that we cannot use “hard” as a barometer for something being wrong at work.

Somewhere, somehow, each of us has to find our own version of discipline.

For example, I don’t have access to Neil Gaiman’s gazebo, nor do I write fantastical fiction or comics. But both Neil and I need time alone, time to think, time with the proverbial blank page; time when we’re looking straight at a problem we don’t know the answer to; time when our job is to sit there until we produce one thing that is one small step in the right direction.

Discipline is often not fun. It is, at a minimum, the act of sitting with discomfort and delaying gratification because we know that this is what it feels like when we do real work.

Of course, most of us have not figured out what our art is, we don’t know what we are uniquely suited to do in the world.

That’s OK. We don’t need the full answer today. We need, instead, to decide to start doing meaningful, personal work as soon as possible.

And how do we start? Not with musing, reflection or pretending that if we wait long enough inspiration will touch us. That’s a great way of hiding.

Instead, we start with building a practice of creative discipline into our days, weeks and lives: we put ourselves in situations every day where we ask ourselves to make one small thing that we are proud of, one small thing that is over and above the exact thing we were asked to do.

With this mindset, our work becomes something we can take personally, and each thing we ship can be different and better for what we’ve put into it.

From the moment we decide to take our work personally, we start to show up like professionals, and, bit by bit, we watch the yield that comes from refusing to be swayed too quickly by the thoughts that all of us have: this is too hard; this might not be good enough; if I care a little less, then I won’t be hurt if I come up short.

Caring less and risking less are great ways to stay safe in the short term, and even better ways to ensure that we stay where we are in the long term.

Whereas if we shift our attitude towards our work and learn how to build discipline into our days, we set ourselves down the harder but much more rewarding path of sharing what only we have to offer through our work.

My Call

~ Sasha ~ 1 Comment

The situation is messy, and it’s unclear who gets to decide.

I’m not sure that I know best – or even enough.

Nevertheless, I recognize that in this situation, a decision has to be made. So I’m using my judgment and I’m making the call. Because ultimately that’s my job: to make tough decisions and be responsible for the consequences.

The most important professional moments are defined by a willingness to step into uncertainty, to act, and hold oneself accountable for outcomes.

Not because we need more people to make good decisions. The answers themselves, whether right or wrong, are a dime a dozen.

What’s scarce is the willingness to take responsibility for success and for failure—to be on the hook for your customers and your team.

At their best

~ Sasha ~ Leave a comment

It’s difficult, in the swirl of the day-to-day of getting things done, for everyone in your organization to fully see each other.

What you can look out for, though, are moments of greatness, those glimpses of someone shining in ways only they can shine, delivering something that is truly exceptional.

This reminds us what to look out for, and it reminds us how to get noticed.

“Exceptional” “shining” and “greatness” don’t need to be flashy.

You can be exceptionally responsive, exceptionally amazing at hitting deadlines, exceptionally quick to help out a colleague.

You can shine at research, shine at learning new skills, shine at building relationships of trust that allow your organization to hear real feedback.

You can be great at collaboration, great at giving constructive feedback, and great at helping colleagues be courageous.

Go above and beyond in ways that make a real difference, expect that in yourself and in others, and always be on the lookout for glimpses of people at their best.

 

Tick tock

~ Sasha ~ Leave a comment

There’s no half hour longer than the one we spend waiting for something: our table to be ready, the show to start, the gun to go off.

We know this when it comes to the small things, but not the big ones.

So we’re content to sit back and wait for that next big project to land on our laps. We’re happy to cool our heels until we get promoted, because we believe the new title will get folks to listen to us in a new way.  We’re OK with holding court at the water cooler while we wait for our boss to figure out what we already know.

Speak up.  Act now.  Stop waiting.

Something to Push Against

~ Sasha ~ 4 Comments

It is natural to seek out the roadblock, the check-point, the official approval gate: someone whose job it is to green light your idea, give you your next gig, say yes.

The search for something to push against, a hurdle to overcome, is also a chance to hide: to take small steps, to describe nothing more than the bit that could get an OK within the confines of how things work today.

At its worst, seeking out a “yes” can even  be a clever, acceptable way of being OK with a “no.” It’s a way to hide, to shift blame, to take on too little, to search for a wall to point to that we couldn’t break through.

“They wouldn’t let me do this” is often just another form of “I was afraid to see what would happen if I tried to pull this off without someone else’s cover.”