Dear Hakiem,
I know everything at the Apple Store is designed to be techno-blissful, but you really took things to another level. Not only did you shake my hand, make me feel welcome, and help me get a Genius Bar appointment in less than five minutes, but you managed to make me feel just a little bit less bad about dropping my iPad on 6th avenue and cracking the screen (and I was feeling REALLY bad).
I was already appreciative of you for that, but then as I was walking up 9th avenue, you ran out of the store and up to 15th street and stopped me to make sure that my problem had been solved. Wow.
I bet you go above and beyond every day for folks, and I’m sure they appreciate it more than you know. I’ll be sure to tell everyone who goes to the Apple Store at 14th and 9th in New York City to look out for you.
Next Tuesday we’re rebooting Valentine’s Day as Generosity Day. Thank you, already, for being part of it.
Yours in generosity,
Sasha
