Word Economy

Most emails are too long. And most emails, long or short, are either emotional deserts or they transmit the wrong emotional content.

Short is the only solution to email overload, and radical email shorthand is employed by nearly all the successful busy people I know. But it only works if you pick words that transmit feeling too.

One word shorthand for…

Friendly: Hey, hi, please, help, okay, great

Informal: yeah, yup, nah, sure, yo, …,

Aggressive: just (“it’s just that”), never mind, forget it

Dismissive: whatever (…you want), fine, c’mon

Connection: thank you, truly, warmly, visit (with), sorry

Encouraging: go for it!, absolutely, fabulous, super, yes!

“Just the facts” is a nice idea. But like it or not we’re communicating emotions, even in six words or less.

What they say, what they mean

“I’m not saying that…” = “I AM saying that…”

“By the way…” = “The most important thing to me is…”

“I’ll be brief…” = “You’d better make yourself comfortable.”

“Oh, one last thing…” = “Listen up.”

“I’d like this presentation to be a real dialogue…” = “Shut up and listen…”