“We need your help” (caveat emptor)

It’s so flattering to be called in to save the day.  This happened to me once – being hired to “take a team to a new level.” (not my words, the words of the person I went to work for).  I wish I’d asked a lot more times, “Why are things not yet at that level?  Is what I’m able to bring to this job going to change that? Will it be enough?” 

The job ended up being a failure for me and for the organization.  What was missing wasn’t something that I (or anyone from the outside) could bring in.  The problems were internal and cut to the core.

This experience taught me once and for all that a job title, its formal authority, the job description, salary, what I’m officially being asked to do…all of these masquerade as things that really matter.  Give me an “A” team that’s part of an “A” organization, and give me any set of goals that are important to the organization – that’s all I need to know.  All you need is the people and the runway to make great things happen – and the willingness to work damn hard to get there.

What about an “A” title, job description, title, rank, authority…but a B team in a B organization?  Man, I’d be skeptical and ask a lot of questions about what the organization is willing to change to support the change they say they’d like to make. This is why I’m skeptical of most job descriptions and am very careful when I hear from headhunters – the risk is that they (the headhunters, the job descriptions) convey lots of information that’s essentially unimportant.

It gratifies the ego to be told that you are going to come in and save the day.  It’s possible, but working alone against the current (and against culture and entrenched interests) is a big job with a long time horizon and an uncertain payoff. Great things happen if you can pull it off (for example, Steve Jobs) but it’s harder than it looks.

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The finish line mirage

A friend shared Paul Hawken’s moving, challenging commencement address and it got me thinking: we are constantly confusing starting lines with finish lines.

Getting married is a starting line, not a finish line.

Landing your dream job?  Starting line.

Getting VC funding? Starting line.

Graduating college?  Easy. Starting line.  (It’s even called “commencement.”)

Having a child?  Definitely a starting line.

Promotion? Starting line.

Joining a nonprofit board?  Starting line.

Landing your dream recruit for a job?  Starting line.

Getting elected?  You guessed it.  Starting line.

Our work is never done, which is why there is no brass ring and you never arrive.  You are there now, doing the work, making change.

Now more than ever, you don’t need anything (credential, title, authority, salary) other than what you already have to do what you were put on earth to do.

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Why do you read?

You’re reading this blog right now.  Why?

It might be for entertainment, or a diversion.  Or it might be because you want some ideas about how to do things differently.

If you’re interested in doing things differently, you have to ask yourself: do I want just to be exposed to new ideas, or do I actually want to act differently (today, someday)?

If it’s about acting differently, what will it take to get you there?

It’s probably been two years since I read Seth Godin’s missive on Really Bad Powerpoint, and I’ve been carrying around his maxim of “No more than 6 words on a slide. EVER. ” since then.  I’ve also made a million excuses why this is a nice idea but it’s not realistic; why it doesn’t apply to my own storytelling.  Or I’ve said, “6 words per slide is a nice idea, but what he really means is fewer words per slide.  I can hack that.”  That’s a cop out.

Tomorrow, in a big, very visible, very important meeting, I’m giving a presentation that has 17 slides and 51 words.  I’m giving it a shot.

If you’ve been reading this blog for a while you might have thought it interesting to consider reorganizing your RSS feed, changing the way you write email or conduct conference calls, or practicing your storytelling.   If you’ve been reading Seth’s blog, you might have thought about getting a professional picture on Twitter, learning graphic design, or listening to your sneezers.

But are you stuck thinking “this idea might be interesting someday” or are you actually doing things differently?

Sometimes it takes a few tries to get there.  It took me more than two years to take the plunge on my next PowerPoint.  But you should be honest with yourself and ask if you’re reading as a passive observer or as someone who is going to act.

Go ahead, act.

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A week to smooth some edges

Once not so long ago, when I was working hard in a yoga class, I heard the teacher suggest, “If you are a Type A, if you’re always striving and pushing, try working a little less hard.  And if you know that you tend to slack off, push yourself today.”

We are (mostly) who we are.  We do things a certain way.  We have certain habits, and these tend to be hard to change (and, most of these habits have gotten us where we are today.)

But what’s important to remember is that while a few people may have been born great leaders, most great leaders are made through a constant practice of self-reflection and evolution.

What better example than President Obama?  Recently, Michelle Cottle wrote a piece in The New Republic titled “The Cool Presidency: An Inquiry into Obama’s hipness,” which concludes:

…the dirty little secret of our new president’s cool is that no element of it came with ease. Obama achieved his laid-back, too-cool-to-care persona by being a committed grind: He spent years working through his insecurities, learning to control his emotions, and sanding down the rough edges of his personality…

So what if you start smoothing some of your own rough edges: pick something you’re interested in doing differently, and spent just one week acting differently?

Do you always have something smart and constructive to say in meetings?  Spend a week saying absolutely nothing, just listening, and see who else starts to speak up (and how you feel staying quiet).

Do you “need” to go online every 15 minutes to check your email, your Twitter feed and the latest news headline?  Spend a week with your Internet connection turned off except for two hours a day, and see what happens.

Always getting everything right before launching the next new idea?  Take something half-baked and move it forward quickly.  Are you the last person on your team to arrive in the office every morning?  Arrive first for a week.  Eat lunch alone?  Invite a friend.  Always eat with the same people?  Invite someone new.  Blog posts always long?  Shoot for less than 200 words this week.  Always short?  Develop an idea.

A lot of these habits are the stories we tell ourselves.  We justify our unexamined habits by saying “this is who I am.  It worked to get me here.”

Big changes are hard.  A one week experiment in acting differently is risk-free.  So spend a week smoothing off some edges, and see how it feels.

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What is your theory of change?

(Note: this post first appeared on the Acumen Fund blog.)

On Sunday, March 1st, I had the opportunity to speak on two panels at the 10th Annual Harvard Social Enterprise Conference.  The SE Conference is an impressive, energetic gathering, that packed in more than 1,000 attendees on a snowy day in Boston.  The backdrop of the financial crisis was everywhere, and you could tell that many students on campus are thinking differently about their careers.  At the same time, nearly every panel referred to the opportunity presented by the Obama administration, specifically the potential for the Office of Social Innovation, which from all reports is on the verge of being created.

A keynote by Linda Rottenberg kicked off the day, providing perspective on the arc of the social enterprise sector over the last decade.  Linda asserted that we spent the first 10 years answering the question, “What IS social enterprise?” and that we’ll spend the next 10 answering, “What have you DONE?”  I agree with Linda, though I think that the sector still has a long way to go in terms of clarifying our language and explaining in simple terms what we are and the unique value we bring in combining the best of the private and public sectors as levers for change.

In my morning panel, I had the opportunity to share the stage with Jeff Walker, Ex-Chairman and CEO of CCMP Capital and Chairman of Millennium Promise; Michael Chu, one of the founders of Accion Internacional (an early microfinance pioneer) and Co-Founder and Managing Director of IGNIA Fund; and Peter Kellner, co-founder of Endeavor and Co-Founder and Managing Director of Uhuru Capital Management (launched on Monday), a fund of funds that will give a portion of its management fees to support social enterprises.

The room was packed, with close to 150 people in a classroom that comfortably seats 90.  Early in the discussion, Michael Chu observed that, across the panel, we represented “a spectrum of theories of change,” each complementary in nature.

Michael makes a good point, especially given that, from the outside, it may look like we’re all trying to bring capital to bear in a new way to fight poverty and make social change.  But the theories of change do differ.

Millennium Promise uses almost all philanthropic capital to catalyze a set of simultaneous interventions in Millennium Villages, and the results in terms of increased agricultural output, decreased disease burden, and improvements in well-being in these villages are impressive.

Acumen Fund, with our focus in India, Pakistan and East Africa, has set out to provide critical goods and services to the poor, as a way of removing barriers and bringing choice and opportunity.  With more than $40 million in approved investments that have touched more than 30 million lives, we have a solid investment track record and have invested in many of the most successful social ventures in the geographies where we operate.  We are “impact first” investors, and our main goal is return of our capital, not return on capital.

Endeavor’s principle aim is to foster the growth of “high impact” entrepreneurs in the developing world – to create a vibrant entrepreneurial economy to catalyze change.

And IGNIA, which began making investments in 2008, is leveraging its experience with Compartamos microfinance bank which, in its recent IPO, gave outsized financial returns in addition to its large-scale social impact.  Michael Chu was clear that IGNIA’s goal is to invest in small- and medium-sized enterprises with an explicit goal of “above market” returns.”

Given the amount of opportunity, the scarcity of capital, how underserved these markets are, and the potential of entrepreneurs to create new business models that integrate the best of the private and public sectors, this is not a question of which is the “right” approach.  Rather, our collective opportunity is to roll up our sleeves, do the work, be rigorous and transparent about what we are seeing and learning, and to be relentless about sharing lessons learned so that the sector as a whole can better understand where and how we can use the market as a listening device to learn how best to lift millions of people out of poverty.

Fortunately, thanks to the ANDEs network, the Rockefeller Foundation’s Global Impact Investing Network, and Acumen Fund’s PULSE platform to collaborate on metrics, the sector as a whole is creating the platforms we need for more collaboration.  Stay tuned.

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Would you rather work for change?

Sooner or later, you have to choose.  Are you going to work for change or just complain?

Funny thing is, once you start working for change, you usually don’t have much time left to complain.  There’s just so darn much to do.

I’ve already been overwhelmed with the response, interest and support for the job I’m looking to fill.  It’s humbling and inspiring to see how many people are working for change, in so many different ways – especially considering that the world and the economy are supposedly blowing up.   It gives me great cause for hope.

Enjoy the cartoon, and enjoy the weekend.

Credit: Toothpaste For Dinner
Credit: Toothpaste For Dinner

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