You might have noticed that apologies don’t need to happen just once.
The first time, the words can catch in your throat. You might sound a bit defensive, even reluctant, a bit like the little kid who looks at the ground, mumbling almost unintelligibly as his parent nudges him forward to say “sorry.” What’s going on is either that you don’t fully believe your own words, or you sense that the person you’re speaking to isn’t totally ready to hear you.
The second time you apologize, you’ve gotten past the noise in your head (“I’m not the only one who did something wrong!”) and the self-congratulations (“I’m such a martyr”) and started to get in touch with real feelings. As these feelings of remorse start to be visible, you begin to build an emotional bridge between you and another person.
And the third time, well, the third time you are fully grounded in the truth of the wrong you’ve done, the hurt you’ve inflicted, the unnecessary slight, and you can match those feelings to the words you say and to how you say them. When that comes out, you can truly apologize and begin to set things right.
Of course there’s nothing special about apologies. This is the way it goes with any communication that has real, challenging emotional content, including expressions of humility, gratitude, requests for help, even communicating the joy and hopeful enthusiasm you have for a job you want, joy that is often buried beneath layers of seemingly-appropriate responses.
There are no shortcuts to expressing your emotional truth. There’s just the progressive work of discovering it, and then having the courage to reveal it.
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